At paldoplus, your privacy matters. This Privacy Policy explains exactly what personal data we collect from players in the Philippines, how we use it, how long we keep it, and what rights you have over your own information. We are committed to handling your data responsibly and transparently, in line with applicable Philippine data protection regulations. Please read this page carefully before registering or using any part of our platform.
When you create an account on paldoplus, we collect the personal information necessary to verify your identity and operate your account securely. This includes your full name, date of birth, email address, mobile number, and residential address within the Philippines. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) to process deposits and withdrawals accurately. During the identity verification process, we may request a copy of a government-issued ID, such as a Philippine passport, driver's licence, or SSS card. Additionally, we collect technical data such as your IP address, device type, browser information, and session logs to maintain platform security and detect suspicious activity. All information collected is limited to what is strictly necessary for the purposes described in this Privacy Policy.
The personal data we collect is used primarily to create and manage your paldoplus account, process your gaming transactions, and provide customer support when you need it. We use your identity and contact details to verify that you meet the minimum age requirement of 21 years old, as required under Philippine gaming regulations. Your transaction data is used to process deposits and withdrawals in PHP, detect fraudulent activity, and comply with anti-money laundering obligations. We may use your email address or mobile number to send you important account notifications, security alerts, and updates about platform changes — we do not send unsolicited marketing messages without your consent. Technical data such as device and session information is used to maintain platform stability, improve user experience, and investigate any security incidents that may affect your account. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
paldoplus does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we are legally required to disclose personal data to Philippine regulatory authorities, law enforcement agencies, or courts when compelled by a valid legal order or obligation. If paldoplus undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any material changes to how your data is handled. We take all reasonable steps to ensure that any third party receiving your data maintains standards of data protection equivalent to our own. Your data is never shared with advertisers or data brokers.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations under Philippine law. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering and gaming compliance requirements. Technical logs and session data are retained for shorter periods and are regularly purged once they are no longer needed for security monitoring purposes. All personal data is stored on secure servers with encryption at rest and in transit, and access is restricted to authorised personnel only. If you request deletion of your account and personal data, we will process your request promptly, subject to any retention obligations that legally require us to keep certain records. You can submit a data deletion request at any time by contacting our support team through your account dashboard.
Under the Philippine Data Privacy Act of 2012, you have clear rights over your personal information held by paldoplus.
You have the right to request a copy of the personal data we hold about you at any time. We will provide this information in a clear and readable format within a reasonable timeframe. Simply contact our support team through your account dashboard to make a subject access request. We may ask you to verify your identity before releasing any data to protect your account security. There is no fee for a standard access request.
If any of the personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct it without undue delay. You can update basic account details such as your contact number or address directly through your account settings. For corrections to identity documents or financial records, please contact our support team with the relevant supporting documentation. We will confirm once the correction has been made and update our records accordingly. Keeping your information accurate helps us serve you better and maintain account security.
You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw your consent and there is no other legal basis for processing. We will action erasure requests promptly, subject to any legal retention obligations that require us to keep certain records for compliance purposes. Once your data has been deleted, we will confirm this to you in writing. Please note that deletion of your account data will result in permanent closure of your paldoplus account and loss of access to any remaining balance, which must be withdrawn beforehand.
You have the right to object to the processing of your personal data in certain circumstances, including where processing is based on our legitimate interests or where data is used for direct marketing purposes. If you object to receiving marketing communications, you can opt out at any time through your account notification settings or by contacting our support team. We will stop processing your data for the objected purpose unless we can demonstrate compelling legitimate grounds that override your interests. Your objection will be recorded and actioned within a reasonable period.
Where technically feasible, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider. This right applies to data you have provided to us directly and which is processed on the basis of your consent or a contract. To submit a portability request, please contact our support team and specify the data you require. We will respond within a reasonable timeframe and provide the data in a format that is practical and accessible. This right does not apply to data we are legally required to retain.
If you believe that paldoplus has not handled your personal data in accordance with applicable Philippine data protection law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Before escalating to the NPC, we encourage you to contact our support team first so that we can attempt to resolve your concern directly and promptly. We take all data privacy complaints seriously and will investigate and respond to every concern raised. Details on how to contact the NPC are available on the official NPC website. We are committed to cooperating fully with any regulatory investigation.
paldoplus uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a player in the Philippines. Essential cookies are required for the platform to operate — they enable you to log in, maintain your session, and navigate between pages without being repeatedly asked to authenticate. We also use functional cookies to remember your preferences, such as your preferred language and display settings, so that your experience is consistent across visits. Analytics cookies help us understand how players interact with the platform so that we can identify areas for improvement and optimise performance. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to use certain features of the platform. We do not use third-party advertising cookies or share cookie data with ad networks.
We implement a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our servers is encrypted using industry-standard TLS (Transport Layer Security) protocols, ensuring that your login credentials and financial information are protected in transit. Personal data stored on our servers is encrypted at rest, and access to sensitive data is restricted to authorised personnel who require it to perform their job functions. We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems before they can be exploited. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities within the timeframes required by law. You also play an important role in keeping your account secure — always use a strong, unique password and never share your login credentials with anyone.
Quick answers to what Filipino players ask most about data privacy on paldoplus.
No — paldoplus does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is shared only with trusted service providers who help us operate the platform, such as payment processors and identity verification partners, and only under strict contractual data protection obligations. We may also disclose data to Philippine regulatory or law enforcement authorities when legally required to do so. Your privacy is a core commitment of our platform, and we take every reasonable step to ensure your data is handled with the highest level of care and confidentiality.
You can request deletion of your personal data at any time by contacting our support team through your paldoplus account dashboard. Before submitting a deletion request, please ensure that you have withdrawn any remaining balance from your account, as data deletion results in permanent account closure. We will process your request promptly and confirm once your data has been removed from our active systems, subject to any legal retention obligations that require us to keep certain records for compliance purposes. If you have further questions about the deletion process, our support team is available around the clock to assist you.
Yes — all payment information processed through paldoplus is handled with strict security measures in place. Financial transactions in Philippine pesos (PHP) are processed through encrypted, PCI-compliant payment channels, and sensitive payment credentials are never stored directly on our servers in plain text. We work only with reputable payment processors who maintain their own rigorous data security standards. Your transaction history is retained for compliance purposes but is accessible only to authorised personnel and, upon request, to you as the account holder. If you ever notice any suspicious transaction activity on your account, please contact our support team immediately.
We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make material changes, the updated policy will be published on this page with a revised effective date, and we will notify you through a platform notification where reasonably practicable. We encourage you to review this page periodically so that you are always aware of how your data is being handled. Continued use of the paldoplus platform after any changes have been posted constitutes your acceptance of the updated Privacy Policy. If you have questions about any changes, our support team is always available to help clarify.
Your data is safe with us. Join thousands of Filipino players on paldoplus — the mobile-first gaming and sports betting platform built for the Philippines.